HorSeed AIHorSeed AI

Refund Policy

Effective Date: March 16, 2026

1. Introduction

HorSeed AI is committed to providing high-quality AI software services to our users. We understand that you may need to request a refund under certain circumstances. This policy is designed to help you understand refund eligibility, procedures, and related terms.

2. Eligibility for Refund

You may be eligible for a refund in the following circumstances:

  • Failed Generation Due to System Error: If video generation fails due to our technical issues, we will automatically refund the corresponding credits.
  • No-Questions-Asked Refund for Subscribers: If you are a subscriber, you may request a full refund within 7 days of your subscription date.
  • Duplicate Charges: If you notice multiple charges for the same order, please contact us immediately and we will refund the duplicate amount.
  • Unauthorized Charges: If you notice charges on your account that were not authorized by you, please contact us immediately for investigation.

3. Non-Refundable Items

The following are generally not eligible for refund:

  • Used credits (credits consumed for video generation are non-refundable)
  • Subscription refunds requested after 7 days from subscription
  • Change of mind or no longer needing the service
  • Account suspension due to violation of Terms of Service

4. Refund Methods

Credit Refund: For credit purchases, refunds will be credited back to your account as credits, usually effective immediately after processing.

Cash Refund: If you need the refund to be returned to your original payment method, please contact us via email. Cash refunds may take 5-10 business days to reach your account.

5. How to Request a Refund

To request a refund, please follow these steps:

  1. Send an email to support@horseed.art
  2. Provide your registered email and order information in the email
  3. Explain the reason for the refund request
  4. We will review and process your request within 3-5 business days

6. Policy Changes

We reserve the right to modify this Refund Policy at any time. Modified policies will become effective upon posting to the website. Your continued use of our services after policy changes constitutes your acceptance of the modified policy.

7. Contact Us

If you have any questions about this Refund Policy, please contact us at: support@horseed.art